Current Openings

Join the Team!

We are an equal opportunity employer who embraces diversity and inclusion in the workplace. Our staff speak over 35 languages and come from many different backgrounds.

Client Experience Advisor
  • Ashmore, Gold Coast QLD
  • Customer Service - Customer Facing (Call Centre & Customer Service)
  • Full time

Are you passionate about creating exceptional client experiences? Do you thrive in a dynamic environment where every interaction makes a difference? Join our team as a Client Experience Advisor and be the friendly face and voice that our clients rely on. In this role, you'll be at the forefront of our client engagement efforts, ensuring every client feels valued and supported. You'll be able to identify client needs, generate sales leads, and build lasting relationships through open and interactive communication.

To be successful in this position, it is essential that you possess previous experience in a client service representative or similar role, preferably within a community or aged care services. The role demands a proactive approach to managing incoming inquiries and addressing diverse client needs and requests through effective client engagement and cultivating sustainable relationships with stakeholders.

The ideal candidate will have the following responsibilities and many more:

  •  Provide assistance to all stakeholders, including apprentices, trainees, employers, and job seekers, with general inquiries about MCCGC-Cura services.
  • Manage a high volume of incoming inquiries across telephony and digital platforms.
  • Conduct outbound contacts as necessary.
  • Identify and assess clients' needs to ensure satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Demonstrate client orientation and the ability to adapt and respond to various characters.
  • Operate ethically in accordance with MCCGC’s vision, mission, values, and client expectations.
  • Familiarity with MS Office and AlayaCare systems and practices is advantageous.
About Applying

If this sounds like you and you're interested in joining our Client Experience team, Please submit your application through ELMO Careers by Wednesday 18th December 2024.  

If you have further queries, please contact our HR Team on 07 5620 3810 or recruitment@mccgc.org.au 

CÜRA Job Openings

You can also view available positions with
our CÜRA team. 

SEE CÜRA JOBS

Expressions of Interest

We welcome you to submit your CV & cover letter to express your interest in working for us.

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